HCB Canada - (Home Charity Box) - Services - North Americas only Call Center Specializing in Fundraising & Not-For-Profit Calling

Our Services

Inbound

Our inbound programs can help you turn any type of campaign into a huge success. We offer a number of services including:

IVR – Auto-Attendant
24/7 Live answer service
Toll free numbers
Local numbers for almost any area

These services can be used for a variety of programs including:

Customer service/information line
Donor administration (name and address changes, activations...)
DRTV and Direct Marketing response lines

HCB Canada is always striving to help your conversion rate: When Direct Response TV or Direct Marketing campaigns creates donors, it also generates phone calls from those that just call for information. In traditional programs these potential donors are often overlooked. At HCB Canada we see these callers as the warmest leads available! Our specially trained agents work only in fundraising and are extensively trained to help convert these inquiries to committed donors.

Outbound

At HCB Canada the only calling we do is related to fundraising! As such, our agents are not only trained in sales but also in the slight differences that exist in fundraising versus traditional tele-sales. From compassion to integrity our tele-fundraisers work hard to maximize the clients ROI. Many of our agents have years to tele-sales experience selling consumer products from long distance savings to credit cards. These highly skilled agents are attracted to HCB Canada because we only fo fundraising! At last, they can put their years of skills and training into tele-sales programs that can make a difference. No staff is ever on commission at HCB Canada.

Programs

Lapsed Donors/Re-Activation: HCB Canada can help you bring new life to your lapsed donor file. Our speciality is creating committed monthly donors that happily support the client for a long period of time. At HCB Canada we strive to make all donors life-long supporters.

Up-Conversions/Up-Grades: Do you have a list of recent one-time givers you want to turn into monthly givers? How about increasing donations from existing monthly donors? Our skilled agents can help you turn any donor list into a more profitable one!

Welcome Calls: Make each new donor feel special and part of the organizations by scheduling welcome calls. Door-2-Door, direct mail, DRTV and advertising all create new donors. Take your campaign to the next level by providing all first time donors with a live welcome call. This call allows them to ask questions, ensure they are clear on the commitment and lets them know that their donation makes a huge difference. Turn new donors into more committed and more loyal supporters.

Raffle & Lottery Ticket Sales: Boost you ticket sales with HCB Canada's skilled tele-fundraisers. Either on its own or in conjunction with other advertising, HCB Canada can help you increase the number of tickets sold and help promote almost any event.

For more information contact Michael Blakely @ 866-481-8034 or e-mail mblakely@hcbcanada.com.

The HCB Difference

Exclusive provider of the Home Charity Box program, a unique donor development tool.

HCB Canada specializes exclusively in fundraising allowing our training, motivating and customer service programs to be custom designed for maximum effectiveness.

HCB Canada is small! We know all our agents by their full name and have no plans to change. Our small boutique style call center allows us to select and train only the best tele-fundraisers, as well as, maintain a retention rate well above the industry average.

HCB Canada does not have any cookie cutter solutions. All of our programs are custom designed for each client and each campaign. From script creating to training no two programs are identical!