Our inbound programs are designed to create maximum success by ensuring donor satisfaction through:

• IVR – Auto-Attendant
• 24/7 Live answer service
• Toll free numbers
• Local numbers for almost any area

Call Centre

HCB Inbound Call Centre offers programs including:

• Customer service / information line
• Donor administration
  • name and address changes
  • activations
• DRTV and Direct Marketing response lines

HCB Canada converts your callers to donors

When Direct Response TV or Direct Marketing campaigns generate phone calls, even if those callers are just looking for information, they will not be overlooked. To HCB, these are qualified leads and our fundraising specialists are highly trained to help convert the callers into committed donors.

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